FAQs ~ Mens Bands .com

Delivery to the United States is performed by FedEx express courier with 4 day delivery. For some orders international registered mail delivery may also be possible (for some orders with lower order totals). To see more information about the shipping options for the US please visit our shipping options section.

The shipping costs for delivery to the US and Canada can be seen in the shipping options information page.

The delivery time for our products depends upon:

whether your product is in stock (in your finger size)
whether we will manufacture a band for you
the shipping delivery time.

We will advise you at the time or ordering (or when asked if you e-mail us before placing your order) if your product is available in stock. If you order a band, we will let you know if we have your chosen band in your required finger size in stock or, if we do not have your the finger size in stock to advise the anticipated manufacture time.

To see information about the shipping time please visit the shipping options section of our web site.

The express FedEx shipping fee is per order not per item. So if you order 2 or more items in the one order, only one shipping fee is payable.

For shipping costs within Australia, please visit our shipping options section for shipping prices and further information.

Delivery to the United Kingdom is performed by FedEx express courier with 4 day delivery. To see more information about this shipping option please visit our shipping options section.

Delivery to Canada performed by FedEx express courier with 4 day delivery. To see more information about this shipping option please visit our shipping options section.

Yes, you can order a band in American finger sizes, British finger sizes, Australian finger sizes and European finger sizes.To see information about ordering in an international finger size please see our band sizes information page.

You will see two band size related boxes under the 'available options' heading on band pages. One box reads 'please select a band size' . The box located next to it will show the band size scale selected. If you are from the US, that finger size scale should automatically appear as the US band size scale.

If the band size scale appears as US finger size scale, simply click on the box that reads 'please select a band size' and select your finger size. If another finger size scale appears (eg. GB, AU or EU), simply click on the second band size scale box and choose US. The band sizes will then change to US numerical sizes (from 4 to 15).

To see more information about selecting US finger sizes see the band sizes information page.

You will see two band size related boxes under the 'available options' heading on band pages. One box reads 'please select a band size' . The box located next to it will show the band size scale selected. If you are from the UK, that finger size scale should automatically appear as the GB band size scale.

If the band size scale appears as GB finger size scale, simply click on the box that reads 'please select a band size' and select your band size. If another finger size scale appears (eg. US, AU or EU), simply click on the second band size scale box and choose GB. The band sizes will then change to GB alphabetical sizes (from H to Z+).

To see more information about selecting British finger sizes see the band sizes information page.

You will see two band size related boxes under the 'available options' heading on band pages. One box reads 'please select a band size' . The box located next to it will show the band size scale selected. If you are from Australia, that finger size scale should automatically appear as the AU band size scale.

If the band size scale appears as AU finger size scale, simply click on the box that reads 'please select a band size' and select your band size. If another band size scale appears (eg. GB, AU or EU), simply click on the second band size scale box and choose AU. The band sizes will then change to AU alphabetical sizes (from H to Z+).

To see more information about selecting Australian finger sizes see the band sizes information page.

You will see two band size related boxes under the 'available options' heading on band pages. One box reads 'please select a band size' . The box located next to it will show the band size scale selected. If you are from the Europe, that finger size scale should automatically appear as the Europe band size scale.

If the band size scale appears as EU finger size scale, simply click on the box that reads 'please select a band size' and select your finger size. If another finger size scale appears (eg. US, AU or GB), simply click on the second band size scale box and choose EU. The band sizes will then change to EU numerical sizes (from 47 to 73).

To see more information about selecting European finger sizes see the band sizes information page.

The Canadian finger size scale is the same as the US finger size scale.

You will see two band size related boxes under the 'available options' heading on band pages. One box reads 'please select a band size' . The box located next to it will show the band size scale selected. If you are from Canada, that finger size scale should automatically appear as the US band size scale.

If the band size scale appears as US finger size scale, simply click on the box that reads 'please select a band size' and select your finger size. If another finger size scale appears (eg. GB, AU or EU), simply click on the second band size scale box and choose US. The band sizes will then change to US numerical sizes (from 4 to 15).

To see more information about selecting Canadian finger sizes see the band sizes information page.

To place an order, you will need to select your band size. You will see an option in the 'additional options' section of the band product pages that reads 'please select your band size'. You will also see a box called 'band size scale'. Check to make sure that the 'band size scale' box displays the correct finger size scale for you (US, GB, AU or EU). Then click on that box to see the band sizes. You will need to select your band size from that list. See the band sizes information section for more information.

Some of our bands are resizeable (by a small amount) and those bands can be resized in the future by a local jeweler if needed.

However, some of our bands, particularly the titanium bands, and bands with patterns that run all the way around the band (for example celtic, wave pattern, woven, engraved and ribbed edge bands) are sometimes difficult or not possible to resize due to the patterns on the band or the type of metal (eg. titanium cannot be soldered so it cannot be resized).

For this reason, we request that you have your finger size checked by a local jeweler rather than using a piece of paper or string to measure the finger size. If a piece of paper is used, it does not accurately show how the band will move over the knuckle and does not take into account different band widths.

If you do order the wrong finger size, you can contact us and discuss your options. If your band can be resized, you may be able to have your local jeweler resize the band for you. Otherwise, in some cases you may be able to return the band to us and have a new one made for a small re-make fee. See the 'wrong finger size ordered ny customers' section on the guarantee page for more information.

If you do order the wrong finger size, you can contact us and discuss your options. The band may be resized or in some cases you may be able to return the band to us and have a new one made for a small re-make fee. See the 'wrong finger size ordered ny customers' section on the guarantee page for more information.

Yes, you can order bands in 1/4 sizes for US sizes, the finger size scale includes all 1/4 sizes from sizes 4 - 15.

Fingers come in all sizes and so must bands. If we have your preferred product in stock we may resize the band for you, otherwise, we will manufacture a new band for you in your required band size.

When we resize bands we use the existing join in the band (you may not see it now but there is a join in bands). We then finely polish the band so that the join is not visible. The resizing process that we use does not damage the band.

To determine the watch size that you need - you need to measure your wrist or measure a correctly sized watch that you already have.

Measuring Your Wrist: Use the watch ruler below, a tape measure or piece of paper to measure the circumference of your wrist. You should make sure the tape fits snuggly around your wrist. After you have determined your wrist circumference, add 7mm (1/4 inch) for comfort.

Measuring an Existing watch that is already correctly sized: Use the watch ruler below or a tape measure and place it inside the watch with the watch/bracelet closed. Expand the ruler on the inside of the watch until it is snug. Starting at the beginning of the tape, write down the length of the ruler where it first crosses itself. You do not need to add an extra amount to that measurement. Click here to print the watch sizing ruler

For each watch shown on a Gilletts Jewellers web site you will see the option to choose your watch size. The watch size will be selected as 'standard size' by default. To choose a different size, click on the 'watch size' drop down box for the watch that you wish to order. Simply select the required size to the nearest measurement displayed. If you are placing your order by telephone, please tell us the size that you require.

Most ladies watch bracelets come standard at 17-18cm (6.75-7 inch) and men's are typically 19-20cm (7.5 to 8 inch). The exception to this are dive watches which are designed for use while wearing a wetsuit. If you request a size larger than this for either a men's or a ladies watch you may experience a delay in shipment, of possibly up to a few weeks (as we will need to obtain the extra links/longer strap for your watch). To ensure that there will not be delays, if the watch is a gift for a specific date (Christmas, Valentines, Fathers Day, Graduation, you should either select a standard size length, or, do not request sizing larger than 18cm (7 Inch) for a ladies watch or 20cm (8 Inch) for a man's.

Some watches will not have a watch size selection such as watches with leather straps, rubber straps or fixed bracelet designs. For most rubber strap watches you will be able to size the strap yourself or have a local jeweller size it for you. Sizing the rubber strap yourself may involve cutting off sections of the strap. Once cut, the strap cannot be lengthened again, for that reason its best for you to try on the watch first to ensure that you size to the correct length.

Yes. All of the original links will be sent to you.

If the size that you require needs additional links, when you select your watch size, you will see the additional fee for those extra links displayed next to the size. The fee for the extra links will then be added to the watch price in the shopping cart upon checkout.

Yes you can have your watch sized locally. You will still covered by the full original manufacturer's warranty. However, if your watch is sized by someone other than a Gillett's Jewellers technician, you can no longer return the watch to Gillett's Jewellers for a refund or exchange.

The Gillett's Jewellers sizing team makes every effort to size your watch exactly to your specifications. However, there are some inherent limitations with watch sizing:
1. Sizing to .5cm/.25 inch tolerance is difficult on some watches because the links are larger than .5cm/.25 inches.
2. We measure the internal circumference of the watch to match the measurements that customers provide. Sometimes customers do not follow the watch sizing instructions that we provide and arrive at an incorrect measurement.

From time to time, a watch may arrive sized differently than the customer expected. We provide sizing as a free service and you will receive all the links we have removed, so that further adjustments can be made by a local jeweler if required. Gillett's Jewellers will not subsidize any costs associated with local sizing in any form (nor shipping and associated fees) as our professionals do their best to ensure your watch is sized exactly to your requested specifications.

Yes, we manufacture many of the bands appearing on our web site. We also provide bands from other suppliers that we consider to be of the highest quality.

The order time frame for our bands depends upon the availability of the product in stock in your finger size and the delivery time. If we manufacture a new band for you, the manufacture time may vary, depending upon the band and its intricacy, between 2-5 weeks.

To ensure that your wedding bands arrive in time we recommend that you order a couple of months before your wedding date.

If your wedding date is quickly approaching, don�t panic, just send us an e-mail and we will advise an approximate delivery date/manufacture time for you.

Gillett�s Jewellers is a well respected family business which has been operating for over 30 years. Our owner jeweler has 30 years experience and is a qualified valuer. It is very important to us to maintain high quality products and customer service.

For your piece of mind, we provide a guarantee for our products. Please visit the guarantee policy of our web site for further information.

We treat the receipt of your personal details with strict confidence and provide a privacy policy for the security of your personal information and credit card details. We do not disclose any of the information received from you to any outside parties without your permission.

We have our web site tested on a daily basis for security by ScanAlert HackerSafe to ensure the web site is secure.
You can see the HackerSafe logo on the top right corner of this page. The HackerSalfe logo shows the date that this web site;s security was last tested.

Please view our customer comments section to see the comments from previous customers. If you request, we will provide you with the e-mail address of a previous customer for the provision of a reference or so that they may answer your questions.

You are also welcome to telephone us to speak with us in person. The telephone number to call for your region is shown on the top right corner of this page. Please note that due to time zone differences around the world, our store may not be open for phone calls at all times when you telephone. In that case, you can leave a message for us or you can try calling in your evening or early morning (depending on your time zone) to reach us.

There may be fees involved for products received by some international countries. Please visit the shipping duties and taxes of our web site for further information.

Yes, you can order more than one jewelry item in one order. If you would like to order more than one item, simply select your first jewelry item, click on the 'add to shopping cart' button, then click on the 'continue shopping' button. You can then select a second item and click on 'add to shopping cart' button for that product. Once you have finished selecting your jewelry items, you can then view your shopping cart and click on the 'checkout' button to complete your order.

Only one shipping fee applies to each order whether the order is for one item or for several jewelry items.

You will receive e-mail confirmation of your order within 24 hours of placement (or on weekends normally within 48 hours). An order confirmation will be sent to the e-mail address provided in your order.

Sometimes customers mis-type their e-mail address in the order form, or a spam filter blocks new e-mail addresses. If you have not received an order confirmation to that e-mail address within 24 hours, please check to see if your spam filter has caught the message. If your spam filter has caught our e-mails, please add our e-mail info@gilletts.com.au and shop@gilletts.com.au to your friendly list/white list.

If you have not received an e-mail confirming your order please send us an e-mail to check on the receipt of your order to info@gilletts.com.au.

For any requests for information or questions you should contact us at info@gilletts.com.au or see the contact information in the 'contact us' section.

For Australian customers payment can be made:

Visa or MasterCard through the online order form
By Bpay
You can telephone or fax us to provide your credit card information. See our contact details to see 1300 phone number.
By bank transfer (internet banking or by phoning your bank)
By PayPal including PayPal echeck, Visa, Mastercard, Discover card and American Express
By Australian money order
By Layby (with credit card payments).

For American, Canadian, British, Japanese and European customers you can pay by:

Visa or MasterCard through the online order form.
PayPal e-check or other PayPal payment methods including Visa, Mastercard, Discover card and American Express.
You can telephone or fax your credit card information to us on our toll free number. See our contact details to see our toll free phone number.
By Bank Transfer
By Layaway (with credit card payments).

For all other customers from countries besides the countries listed above you can pay by:

Visa or MasterCard through the online order form
By PayPal including PayPal echeck, Visa, Mastercard, Discover card and American Express
By bank transfer (by internet banking or by phoning your bank)
You can telephone or fax your credit card information to us on our toll free 800 number. See our contact details to see our toll free phone number.

US customers can pay for orders by:

Visa or MasterCard through the online order form.
PayPal e-check and other PayPal methods including Visa, Mastercard, Discover card and American Express.
You can telephone or fax your credit card information to us on our toll free 800 number. See our contact details to see our toll free phone number.
By Bank Transfer
By Layaway (with credit card payments).

UK customers can pay for orders by:

Visa or MasterCard through the online order form.
PayPal e-check.
You can telephone or fax your credit card information to us on our toll free 800 number. See our contact details to see our toll free phone number.

Australian customers can pay for orders by:

Visa or MasterCard through the online order form
By Bpay (by internet banking or by phoning your bank)
You can telephone or fax us to provide your credit card information. See our contact details to see 1300 phone number.
By Bpay
By PayPal including PayPal echeck, Visa, Mastercard, Discover card and American Express
By Layby (with credit card payments)
By Australian money order

Australian customers can pay by money order. If you would like to pay by money order for your Australian order please contact us for instructions.

If you are from the US, UK, Canada or another country outside of Australia, we are unfortunately not able to accept international money orders. You may like to consider becoming a PayPal member and using the PayPal E-check payment system if you do not have an credit card.

You can place an order using the PayPal system if you wish, though you do not need to use PayPal. You can pay by Visa or MasterCard through the online order form, without using the PayPal system by simply selecting your prefered credit card payment method, or you can choose one of the other payment methods listed.

9kt gold is a type of gold commonly used in Australia and other countries such as the UK and South Africa. 10ct gold is often used in the USA. 9kt gold is essentially exactly for practical purposes as 10ct gold. In terms of hardness 9kt and 10ct gold are basically same when tested through the Vickers Scale of hardness. The reason for the different countries using 9kt or 10ct is mainly for historical reasons. When it comes to your jewelry, 9kt is a sound choice.

To see information about the difference between 9kt and 18kt gold please see our "18kt v 9kt" information page.

To see information about the difference between white gold and platinum please see our "White Gold v Platinum" information page.

Yellow gold and white gold both contain gold. The difference between the two metals is the other alloys that are used with the gold. White gold uses more white metals as alloys. The white metals used in white gold produces the white color of white gold. Rose gold uses copper as one of the alloys, which produces the rose red color of rose gold.

The carat (karat) or gold indicates the gold content of the metal.

The same carat of gold will contain the same proportion of gold even if the color of the metal appears different. For example, 18kt yellow gold contains 750 parts gold per thousand parts. 18kt white gold contains 750 parts gold per thousand parts. 18kt rose gold contains 750 parts gold per thousand parts. So, as you can see 18kt white, yellow and rose gold each have the same proportion of gold content.

This is also the same for 9kt yellow, white and rose gold, which each have 375 parts gold per thousand parts.

Yellow gold, white gold and rose gold are all measured using the Vickers scale, and as the same carat of yellow gold has the same gold proportional content as white gold and yellow gold, each of these metals has the same Vickers score value (that means that 9kt yellow gold, 9kt rose gold and 9kt white gold each have a Vickers score of 120; and 18kt yellow gold, 18kt rose gold and 18kt white gold has a Vickers score of 125).

To see information about the differences between white gold and titanium please visit the white gold vs. titanium information page.

For all of your opal questions about qualities, sizes and types you should visit our Opal information section of our web site

For all of your titanium questions about qualities, strength and durability, care and coloring you should visit our Titanium information section of our web site.

For all of your colored titanium band questions about including how the color is obtained, the different colors available, caring for colored titanium and wearing colored titanium bands you should visit our Titanium information section of our web site.

To find information about diamond qualities, sizes, colors, clarities and cuts you should visit the What to look for when buying diamonds section of our web site.

If you are interested in pink diamonds please see the pink diamonds information page.

We do not use your information for anything other than processing your orders or for sending information to you as requested. We do not supply any of your information to third parties (besides bank credit card approval). We have been tested for safety through the Safe Shopping Network. Please visit our privacy and security policy section for further information.

FAQs

Shipping questions

What are the shipping options for delivery to the US?

What are the shipping costs for delivery to the US and Canada?

What is the delivery time to the US?

Is the express courier shipping fee per item or per order?

What are the shipping costs for delivery to the Australia?

What are the shipping options for delivery to the UK?

What are the shipping options for delivery to the Canada?

Finger sizing and resizing questions

Can I order a band in any international finger size?

How do I order a band in a US finger size?

How do I order a band in a British finger size?

How do I order a band in an Australian finger size?

How do I order a band in a European finger size?

How do I order a band in a Canadian finger size?

How do I select my finger size?

How do I measure my finger size?

What happens if I order the wrong finger size?

Can I order in 1/4 sizes?

Do you resize your bands, or are they all one size?

Does resizing leave a mark/ can you tell when a band has been resized?

Engraving questions

Can you engrave bands?

Can I have my band engraved if I'm not sure about the finger size I need?

What happens if I order the wrong finger size for a band with personal engraving?

Will I be able to get a refund or exchange for a band with personal engraving? - Will personal engraving void the guarantee?

Can you engrave pendants and bracelets?

Guarantee questions

Do you have a guarantee?

Does your guarantee cover if I order the wrong finger size?

Does your guarantee apply if we ask for our bands to be engraved with our special message?

Who pays the shipping costs for returned products or products returned for resize, remake or repair?

Watch questions

How do I know my watch size?

How do I select my watch size on the web site?

What are the standard sizes of watches?

The watch size option is not shown for my watch?

Will the links that were removed be sent to me?

What happens if the size I request requires additional links?

Can I have my watch sized by a local jeweler?

What if the watch received is sized differently to the requested size?

General product questions

Do you manufacture your bands?

Ordering questions

How far in advance should I order our wedding bands?

I�m concerned about buying jewelry over the internet - what guarantees/reassurances do you have?

Are there any taxes payable for receipt of the product in my country?

Can I order two items in the one order?

When will I receive confirmation of my order?

Who should I contact from your store with my questions before ordering?

Payment questions

What payment methods do you accept?

I am from the US, what payment methods do you accept?

I am from the UK, what payment methods do you accept?

I am from Australia, what payment methods do you accept?

Do you accept money orders?

I don't like using PayPal, is there any other way that I can place an order beside using PayPal?

Gold and metal questions

What is 9kt Gold?

What is the difference between 18kt and 9kt gold?

What is the difference between white gold and platinum?

What is the difference between white gold and yellow gold?

What is the difference between white gold and titanium?

Opal Questions

Titanium questions

Colored titanium band questions

Diamond questions

Privacy questions

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